Please have a look at our frequently asked questions.


Please have a look at our frequently asked questions.


Do I need an account to place an order?

No, all you need is an email address to place and track orders. To checkout faster, access your Wishlist and order updates, we recommend setting up a VIOET account.

If you create a VIOET account and place an order, you’ll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.

I’ve forgotten my password, what should I do?

Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive VIOET email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.

How do I place an order on your website?

Here’s how:

  1.  Choose a category or brand from the top navigation menu or search to explore a specific style or brand.
  2. Select your desired item and click Add to Bag. Once you’ve added all the items, it’s time to checkout.
  3. Sign in to your account or, if you’ve not yet created one, continue via guest checkout

Enter your address, payment method and delivery details to place your order. We’ll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.

Can I place an order over the phone?

Sure. Our global Customer Service advisors are happy to assist you with this.

Where do I find a size guide?

Click on Size Guide on the product page to see the table with conversions. In addition, under the heading the look we indicate the height of the models and the size worn.

Can I cancel my VIOET order or make changes to it?

Yes, you may be able to cancel some items before we prepare your order. Please send us a message or an email to modify your order.

You can’t add items to an existing order, but you can place a new order for any additional pieces. For more information.

Why am I being asked to enter my tax number?

By virtue of a legislative decree, it became mandatory to enter its own tax number for all orders executed on VIOET with invoicing in Italy. If you want to know more, please read the Decree of the President of the Republic of 26/10/1972 n. 633. In particular, the section on Art. 21(2)(e) and (f) on the mandatory use of the tax identification number for invoicing purposes.


Why is VIOET pricing different?

It’s down to our unique business model. At VIOET, you’re shopping items from our luxury brands and partner boutiques worldwide.

Prices are determined by each VIOET brand and partner boutique, so the price of the same item may vary depending on where it’s coming from and your location. That’s also why placing an item in your shopping bag or Wishlist won’t reserve it at a particular price.

Although we don’t have any control over price variation, we’ll always offer you the best price available to your destination when you place your order.

Which currencies can I shop in?

This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in EUR for a competitive exchange rate.

When will my card be charged?

When you pay by debit card, VIOET will take payment when you place your order.

Which payment methods do you accept?

  • Visa
  • MasterCard
  • American Express
  • Apple Pay

For your safety, security checks are taken on all payments made to us at the time of purchase.

Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the VIOET Privacy Policy.


Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don’t offer reservations.

Are VIOET items guaranteed authentic?

Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.

How will my order be packaged?

Your order will be carefully prepared in a protective VIOET package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.


Can I change my delivery address?

If your order hasn’t been shipped yet, you can send an email to our customer service team to change or modify your address.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we’ll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days.

We’ll email you with the tracking information and an estimated delivery date when your order is sent.

Will I need to pay duties and taxes?

If a Delivery At Place (DAP) destination is selected, the price you pay to VIOET will exclude all relevant import duties and sales taxes. As the recipient, you’ll need to pay these directly to the courier to release your order from customs upon arrival.

For US customers, VIOET does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.

For more details, please contact your local customs office, respective tax authority or view our Duties and Taxes information.

Why can’t certain items be delivered to me?

While VIOET  delivers internationally, the brands on our website can determine where their items are distributed — so some may not be available to order in all regions. Some items may also be restricted by local customs in the country you are sending to. If you have any questions, contact our global Customer Service team


Where can I find size conversion charts?

View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.

How can I get a better understanding on how a piece will fit?

Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.

What’s the difference between size, fit, cut and material?

The size of an item refers to the designer size on the label, fit describes how the item will fit on the body, cut is the silhouette and the material describes what the item is made from. To find this information, go to the product information page and view The Details and Size & Fit tab.

Why do designer sizes vary?

International sizes are slightly different when converted and some designers fit larger or smaller than others. That’s why we provide specific information for each item.